Information on the right of withdrawal

Cancellation policy for VitaScale System

General information

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.


In order to exercise your right of withdrawal, you must inform us (VitaScale GmbH, Südwestpark 67, 90449 Nuremberg, Germany,, phone: 01708864668) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.


To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

m enclosed remains.

Consequences of withdrawal

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.


We will bear the costs of returning the goods if you use the return label provided by us for a return initiated within Germany. Otherwise, the return costs are to be borne by you. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Expiry of the right of withdrawal

The right of withdrawal does not exist or expires for contracts for the delivery of goods that are not suitable for return for reasons of health protection or hygiene and whose seal or label was removed after delivery or which were inseparably mixed with other goods after delivery due to their nature.

Sample cancellation form

To VitaScale GmbH, Südwestpark 67, 90449 Nuremberg, Germany,


Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following


goods (*)/the provision of the following service (*)


– Ordered on (*)/received on (*)


– Name of the consumer(s)


– Address of the consumer(s)


– Signature of consumer(s) (only in case of paper communication)


– Date(s)





(*) Strike out where inapplicable.

Our voluntary return policy – 30 days

All items purchased in-store may be returned within 30 days of the original purchase date for a full refund. All items purchased online may be returned within 30 days of the delivery date for a full refund. Please note that we do not offer an exchange option. If you use the return shipping label that we will email you in the event of a return request, we will cover the return shipping costs. Otherwise, you will be responsible for the return shipping costs. The original shipping fee (if incurred) will not be refunded. If items were purchased using a coupon code, you will receive a different code for the amount of the returned items. Once we receive your returned package, we will initiate the refund within 14 days of receiving the returned item. Refunds for purchases will only be credited to the payment method you originally provided.